We figured that you might have some questions so we’ve compiled a list of frequently asked ones. Hopefully, your questions are among them. If not, you can shoot us an e-mail at contact@brickbacker.com.

What is crowdfunding?
The crowdfunding concept is new and exciting – but can sometimes be a bit difficult to understand. In short, crowdfunding is the process of raising money, for a project or cause, from online donors both near and far. Here at Brickbacker we focus on reward-based crowdfunding – meaning that you do not only support a great project or cause by donating, you also get an awesome reward.
Why has my credit card not been charged?
We only charge your credit card when the campaign reaches its expiration date and is fully funded. One of the smart things about crowdfunding is that everything is set in motion only when the full amount is funded and the campaign is a success. This means that there is no waste of resources for the campaign holder or Brickbacker.com, if the campaign does not reach the goal.
Why have I not received my Brickbacker model yet?
First of all, a big thank you for helping the world become a better place! The production of the Brickbacker model only begins when the campaign is fully funded and the expiration date is reached. After that, we aim for a production and shipping time of 3 weeks.
Why is the page in English?
Brickbacker is a Danish company, but we want to help people all over the world in doing good. English is a great language for doing so, while still being accessible to most Danes. That being said, we do aspire to develop more language options in the future.
What's in it for me?
Funding, content and PR value. We could go on and on about the benefits of making a Brickbacker campaign, but we will try to keep it brief! Primarily, you get an interesting new channel for acquiring funding – either to keep your organization running or to fund a specific project. Secondly, you are doing something new and exciting! This means lots of relevant content for social media, newsletters and your other communication channels. Lastly, did we mention that Brickbacker campaigns are exciting? Other people will think so too, increasing your chance of exposure in relevant media outlets.
Who can make a campaign and for what?
Brickbacker is for everyone, but has mainly been created as a tool for NGOs, associations and clubs to fund projects in a new and interesting way. Brickbacker evolves around doing good for society, ranging from the very small to the very large scale. Is your little league soccer team running out of equipment? Brickbacker would love to help you with that. Is your nation-wide NGO in need of funding and publicity? Then a Brickbacker campaign might be just the thing for you!
How do I promote my Brickbacker campaign?
You know your supporters better than anyone, but Brickbacker will of course help you reach as many people as possible with your campaign. We provide you with guidance and material to use on social media, in newsletters and in press releases – as well as promote your campaign through our communication channels. The goal is to reach as many of your current supporters as possible as well as gaining a bunch of new ones through increased exposure.
What is the minimum amount of models we need to sell?
We would love to design and produce Brickbacker models for everyone – but sadly, the cost of designing and producing the models is too high when only a small amount is sold. The minimum amount you have to sell is therefore 50 models. However, selling 50 models is easier than it sounds and we would love to help you go far beyond that goal!
Can I change the campaign once it's live?
The short answer is no. The longer, and inherently more customer friendly answer, is yes! All you have to do is contact our customer service and we will work it out together.
What's in it for me?
As a Brickbacker, our coined term for our campaign backers, you are helping to make the world brick better. You are helping an NGO, association or club to keep running – or helping them fund a specific project. You are taking an active part in a great story, and you get an awesome custom-made Brickbacker model as a unique keepsake. If there has ever been a perfect example of a win-win situation, then this is it!
How does crowdfunding and payment work?
When you crowdfund a campaign, you promise to pay only if the campaign is fully funded. Confused? No need to be! It simply means that no money is withdrawn from your credit card, before the campaign reaches its expiration date and then only if the sales goal was reached. If the campaign ends up being unsuccessful, no money is withdrawn. In short, buying a Brickbacker model is a pledge to purchase if enough other people do so as well.
What about taxes?
Crowdfunding is still a recent phenomenon in Denmark and the rules on taxation are still a bit unclear. However, the Brickbacker models fall under the category of direct sales and hence VAT (moms) is already included in the price you see. You can learn more about the rules surrounding taxation and crowdfunding here.
How much does shipping cost?
All Brickbacker models bought by Danish buyers are packed and shipped in an awesome box for the price of DKK 27,- for one model. If you buy more than one, we add DKK 10,- for each additional model in the same order. Shipping to the rest of Europe is DKK 38,- with an added DKK 20,- for each additional model. Production and shipping time is around 3 weeks after the campaign expiration date, which is something we hope to improve upon in the future.
Can I cancel my order?
If you for any reason want to cancel your order, you can do it when the campaign is still active and running. Just shoot us an email at contact@brickbacker.com. If the campaign has ended already, you must contact us and reject the package upon its arrival. We can give you a full refund only if we receive an unopened package.
What is your return policy?
If, for any reason, you are not satisfied with the order you receive, please contact us at contact@brickbacker.com. One of our representatives will be happy to help make things right. You can return any model purchased from Brickbacker for a full refund within 30 days of receiving your order. Please contact us to arrange the return prior to sending.